Genshin Impact

The fulfillment process is fully automated, so your items will instantly appear in your account within seconds of a successful payment.

Don't worry, your funds and transactions are safe. If there's a delay, please follow these steps:

• Check the Transaction menu first to see if your order is currently queued or processing.

• Wait a few moments (around 5-15 minutes), as delays can sometimes occur directly on the game publisher's official servers.

• Contact our 24/7 Customer Care immediately if the item still hasn't arrived. Have your payment proof and Game ID ready so we can process the check right away.

Make sure you are logged in during your transaction so your order history is saved to your account. Then, you can track it by:

• Logging into the Joytify website and opening the Transaction menu.

• Click on the specific purchase history you want to check to view its processing status.

• Contact Joytify Customer Care anytime via Live Chat if you face issues or if the order status doesn't update to successful.

Need help? We provide 24/7 Customer Care! You can reach out to our team anytime via WhatsApp Chat. We’re available 24/7 to answer your questions during your purchase and support you through every step of the journey. You can also email your detailed questions or complaints to support@lapakgaming.com.

Joytify partners with official providers to offer a comprehensive list of automatically verified payment methods, including: PayPal, Credit or Debit Card

Absolutely! Thousands of Travelers choose us because we are proudly Trusted by the Local Community. Every order is backed by a 100% Fulfillment Rate, ensuring your Genesis Crystals or Welkin Moon always arrive directly to your UID. Plus, our official top-up process is completely Region Lock Safe, meaning zero risk of account bans or server restrictions, no matter where you play.

1. Open the website https://www.joytify.com/en-us/ using your PC or smartphone.
2. Next, find and select Genshin Impact.
3. Then, choose the desired Top Up amount.
4. Afterward, input the quantity you wish to purchase.
5. The next step is to choose a payment method.
6. Enter your detailed account.
7. Provide your Contact email address. Make sure to input an active email that you regularly use.
8. Enter any Promo Code you might have. Leave it blank if you don't have one.
9. Click Buy Now, and you will receive a payment code. Proceed to make the payment using your chosen method.
10. Upon a successful transaction, Items will be promptly delivered to your game account. No need for registration, log-in, voucher code redemption, or entering PIN codes.

To find your Genshin Impact Player ID/User ID, follow these steps:

1. Open Genshin Impact on your device.
2. Open the main menu by clicking the Paimon icon in the upper left corner of the screen.
3. In the menu, click on your character portrait or username at the top left.
4. Your User ID (UID) will be displayed at the bottom of the screen in the profile section. It's a 9-digit number.

Starting from Genshin Impact version 5.8, Genesis Crystals are now cross-platform. You can directly top up and claim the Genesis Crystals purchases on your PlayStation or Xbox consoles.

Genshin Impact Top Up applicable for All Platforms (Android, iOS, PC, PS4, PS5, & Xbox). Note: Make sure it's the same HoYoverse account.

You must input your User ID (UID) and choose the correct server or platform (Android, iOS, PC, PS, Xbox). Joytify sends the products directly to the game account associated with the UID you provide.