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<ul><li>Berikan bukti pembelian produk atau layanan dari platform digital kami, dengan keterangan nomor transaksi</li><li>Kamu dapat mengajukan claim dalam waktu selambat-lambatnya 48 jam sejak pembelian dilakukan</li></ul>

Cara klaim

<ul><li>Kompensasi akan diberikan dalam bentuk Joytify Coins setelah disetujui oleh tim Joytify</li><li>Joytify Coins akan aktif setelah tanggal klaim pesanan selesai dan berlaku selama 1 tahun sejak tanggal diterbitkan</li><li>Joytify Coins akan dikirimkan paling lambat 7 hari sejak tanggal pengajuan klaim</li></ul>

Skema kompensasi

<ul> <li>Syarat dan Ketentuan ini secara keseluruhan mengikat pelanggan dari Joytify (joytify.com)</li> <li>Jaminan Uang Kembali 100% (selanjutnya akan disebut 'JUK100%') hanya berlaku untuk top up Joytify Coins yang dilakukan melalui platform digital Joytify, dan tidak berlaku untuk produk atau layanan yang dibeli dari pihak lain.</li> <li>Sebagai pihak penyedia Platform, Joytify tidak berperan sebagai Penjual, melainkan sebagai media perantara bagi Penjual dan Pembeli untuk melakukan transaksi top-up Joytify Coins melalui Platform Joytify dan program JUK100%.</li> <li>Program JUK100% tidak berlaku untuk karyawan joytify.com dan anggota keluarga intinya.</li> <li> Klaim JUK100% tidak mencakup dan/atau klaim JUK100% akan ditolak atau dibatalkan jika: <ul> <li>Klaim diajukan lebih dari 48 jam setelah pembelian dilakukan.</li> <li>Bukti pembelian, nomor transaksi, ataupun id game tidak menunjukkan Joytify Coins atau layanan yang identik dengan klaim pengguna.</li> <li>JUK100% hanya mencakup kesalahan yang disebabkan oleh sistem Joytify sendiri. Jaminan tidak akan berlaku apabila kesalahan berasal dari payment method, atau dari pihak lain di luar Joytify</li> <li>Klaim disebabkan oleh kesalahan pengguna, seperti pemilihan item Joytify Coins yang tidak sesuai atau layanan yang salah.</li> <li>Bukti tangkapan layar/klaim telah dirusak/diedit.</li> <li>Adanya dugaan atau tindakan Fraud yang dilakukan oleh Pengguna.</li> <li>Alasan-alasan lain yang mungkin dianggap pantas oleh Joytify.</li> </ul> </li> <li>Dengan mengikuti JUK100% ini, maka pelanggan dianggap telah membaca, mengerti, dan menyetujui seluruh <a href='https://www.lapakgaming.com/id-id/term-and-condition/coins/uang-kembali' target='_blank' style='color: #1111a8;'>Syarat & Ketentuan</a> ini.</li> <li>Keputusan setiap klaim JUK100% bersifat final dan tidak dapat diganggu gugat.</li></ul>

Syarat dan ketentuan

Joytify Coins kamu bermasalah? Kamu dapat mengklaim pengembalian dana sebesar 100% dari nominal Joytify Coins yang bermasalah apabila:<ul><li>Terjadi pemotongan saldo Joytify Coins ketika kamu tidak melakukan transaksi</li><li>Kamu melakukan top up Joytify Coins namun saldo Joytify Coins tidak bertambah sesuai nominal top up yang telah dilakukan</li><li>Kamu melakukan transaksi dengan Joytify Coins namun transaksi gagal dilakukan</li></ul>

Jaminan Uang Kembali 100%

Top up Joytify Coins dijamin aman dan garansi 100% uang kembali.

Catatan

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Ketentuan Umum

Jika terdapat kendala atau pertanyaan terkait dengan Joytify Coins, Pengguna dapat menghubungi Joytify terkait Syarat dan Ketentuan ini melalui WhatsApp Customer Care Joytify di +6281280000203.

Kontak Bantuan

Pengguna setuju untuk melepaskan Joytify dari tuntutan ganti rugi dan menjaga Joytify (termasuk perusahaan terafiliasi, direktur, komisaris, pejabat, serta seluruh karyawan dan agen) dari segala klaim atau tuntutan, kewajiban, kerugian, dan biaya hukum yang wajar, yang dilakukan oleh Pihak Ketiga yang timbul akibat kesalahan Pengguna termasuk namun tidak terbatas pada pelanggaran Syarat dan Ketentuan ini, penggunaan Joytify Coins di Platform Joytify yang tidak semestinya, pelanggaran terhadap hak Pihak Ketiga, pelanggaran Kebijakan Privasi Joytify dan/atau pelanggaran Pengguna terhadap peraturan perundang-undangan yang berlaku di Republik Indonesia.

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Pertanyaan Sering Muncul

Jika terdapat kendala atau pertanyaan terkait dengan program Jaminan Uang Kembali 100%, Pengguna dapat menghubungi Joytify terkait Syarat dan Ketentuan ini melalui WhatsApp Customer Care Joytify di +6281280000203.

Pengguna setuju untuk melepaskan Joytify dari tuntutan ganti rugi dan menjaga Joytify (termasuk perusahaan terafiliasi, direktur, komisaris, pejabat, serta seluruh karyawan dan agen) dari segala klaim atau tuntutan, kewajiban, kerugian, dan biaya hukum yang wajar, yang dilakukan oleh pihak ketiga yang timbul akibat kesalahan Pengguna termasuk namun tidak terbatas pada pelanggaran Syarat dan Ketentuan ini, penggunaan program JUK100% di Platform Joytify yang tidak semestinya, pelanggaran terhadap hak pihak ketiga, pelanggaran Kebijakan Privasi Joytify dan/atau pelanggaran Pengguna terhadap peraturan perundang-undangan yang berlaku di Republik Indonesia.

Pernyataan Kebenaran dan Tanggung Jawab

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<ul><li>Provide proof of purchased product or service from our digital platform, including the transaction number</li><li>Provide evidence or a screenshot if your account is flagged for illegal top-ups from Joytify</li></ul>

How To Claim

<ul><li>The compensation amount for each valid claim is equal to 100% of the product purchase price.</li><li>Compensation will be credited to the original payment method or, in certain cases, transferred to the customer's bank account after approval by the Joytify team.</li><li>Refunds will be processed within 14 business days of the claim submission date.</li></ul>

Compensation Scheme

<ul><li>These Terms and Conditions apply to all customers of Joytify ("Joytify.com").</li><li>Our products or services are defined as goods or services sold through our digital platform.</li><li>The Money Back Guarantee is only valid for products or services purchased through Joytify's digital platform and does not apply to products or services purchased from other parties.</li><li>The Money Back Guarantee claims can only be made within 48 hours after the purchase. Claims made after this 48-hour period will be automatically rejected.</li><li>For illegal top-up issues flagged by the developer, the Money Back Guarantee applies only if the quantity and timing of the top-up can be verified by the game developer purchased from Joytify.</li><li>Only one claim can be filed per order, and the order must not be in the process of another Money Back Guarantee claim.</li><li>The Money Back Guarantee does not apply to Joytify.com employees and their immediate family members.</li><li>The Money Back Guarantee claims will be denied or canceled if:<ul><li>Your order on Joytify.com has been canceled, or a refund has already been issued.</li><li>The claim is made more than 48 hours after the purchase.</li><li>The proof of purchase, transaction number, or game ID does not match the claimed product or service.</li><li>The error originates from the game developer or any other party outside Joytify — the Money Back Guarantee only covers errors caused by Joytify's own system.</li><li>The claim is due to user error, such as selecting the wrong product or service.</li><li>The screenshot or claim evidence has been tampered with or edited.</li><li>Other reasons deemed appropriate by Joytify.com.</li></ul></li><li>By participating in the Money Back Guarantee, customers are deemed to have read, understood, and agreed to these Terms & Conditions.</li><li>The decision on each Money Back Guarantee claim is final and cannot be contested.</li></ul>

General Terms & Conditions

<ul><li>Joytify has the right and full authority to determine the validity of a claim, including but not limited to verifying that the claim meets all requirements, terms, and claim processing conditions.</li><li>Joytify reserves the right, without prior notice, to take necessary actions if fraudulent or suspicious activities related to the Money Back Guarantee claims are found from Joytify.com users.</li><li>Joytify may, at any time, modify, impose additional limitations, or discontinue the Money Back Guarantee (including changing these Money Back Guarantee Terms and Conditions) and/or restrict its availability to anyone in accordance with the development of the Joytify.com website and applicable regulations. Customers are advised to visit the Joytify.com website regularly to be aware of any such changes.</li><li>These Terms and Conditions are written in Bahasa Indonesia. In case of any discrepancies regarding the content and understanding of each version, the Bahasa Indonesia version shall prevail.</li></ul>

Miscellaneous

<ol><li>Klik Klaim dan tunggu hingga Coins muncul</li><li>Coins akan otomatis ditambahkan ke akun kamu</li><li><a href='#{lgcoinsurl}' class='text-custom-primary'>Aktivasi Coins</a> supaya bisa digunakan untuk transaksi</li></ol>

Not satisfied with our products or services? You can claim a full refund of the product purchase price if:<ol><li>The top up product you purchased does not get credited to your account.</li><li>The product you purchased is considered illegal by the relevant game.</li></ol>

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