The fulfillment process is fully automated, so your items will instantly appear in your account within seconds of a successful payment.

Don't worry, your funds and transactions are safe. If there's a delay, please follow these steps:

• Check the Transaction menu first to see if your order is currently queued or processing.

• Wait a few moments (around 5-15 minutes), as delays can sometimes occur directly on the game publisher's official servers.

• Contact our 24/7 Customer Care immediately if the item still hasn't arrived. Have your payment proof and Game ID ready so we can process the check right away.

Make sure you are logged in during your transaction so your order history is saved to your account. Then, you can track it by:

• Logging into the Joytify website and opening the Transaction menu.

• Click on the specific purchase history you want to check to view its processing status.

• Contact Joytify Customer Care anytime via Live Chat if you face issues or if the order status doesn't update to successful.

Need help? We provide 24/7 Customer Care! You can reach out to our team anytime via WhatsApp Chat. We’re available 24/7 to answer your questions during your purchase and support you through every step of the journey. You can also email your detailed questions or complaints to support@joytify.com.

Joytify partners with official providers to offer a comprehensive list of automatically verified payment methods, including: Paypal, Credit or Debit Card.

• Official Supply Assurance: 100% authentic transactions sourced directly from publishers, ensuring your account is safe from bans.

• Money-Back Guarantee: We've got your back with full refunds for eligible orders if anything goes wrong.

• 24/7 Customer Care: Reach out anytime via Chat for instant support.

• Final prices with no hidden fees.

• Dozens of convenient payment methods are available.

• You can enjoy attractive discounts and promos during major in-game events.

Absolutely! Thousands of Travelers choose us because we are proudly Trusted by the Local Community. Every order is backed by a 100% Fulfillment Rate, ensuring your Genesis Crystals or Welkin Moon always arrive directly to your UID. Plus, our official top-up process is completely Region Lock Safe, meaning zero risk of account bans or server restrictions, no matter where you play.

Initial Top Up Bonus Reset

Starting from September 10th, 2025, or Genshin Impact Luna I release, every Genesis Crystals purchase will be doubled in value.

Initial Top Up Bonus

• Top up 60 Genesis Crystals to get 120 Genesis Crystals.

• Top up 300 Genesis Crystals to get 600 Genesis Crystals.

• Top up 980 Genesis Crystals to get 1,960 Genesis Crystals.

• Top up 1,980 Genesis Crystals to get 3,960 Genesis Crystals.

• Top up 3,280 Genesis Crystals to get 6,560 Genesis Crystals.

• Top up 6,480 Genesis Crystals to get 12,960 Genesis Crystals.

Returning Top-Up Rewards

Already topped up before? You’ll still receive bonus Genesis Crystals with every package, ensuring great value for every purchase!

• 60 Genesis Crystals: Receive 60 Genesis Crystals.

• 300 Genesis Crystals: Bonus adds 30, for a total of 330 Genesis Crystals.

• 980 Genesis Crystals: Bonus adds 110, for a total of 1,090 Genesis Crystals.

• 1,980 Genesis Crystals: Bonus adds 260, for a total of 2,240 Genesis Crystals.

• 3,280 Genesis Crystals: Bonus adds 600, for a total of 3,880 Genesis Crystals.

• 6,480 Genesis Crystals: Bonus adds 1,600, for a total of 8,080 Genesis Crystals.

• 6,480 Genesis Crystals x3: Bonus adds 1,600 x3, for a total of 24,240 Genesis Crystals.

• 6,480 Genesis Crystals x5: Bonus adds 1,600 x5, for a total of 40,400 Genesis Crystals.

• 6,480 Genesis Crystals x10: Bonus adds 1,600 x10, for a total of 80,800 Genesis Crystals.

Starting from Genshin Impact version 5.8, Genesis Crystals are now cross-platform. You can directly top up and claim the Genesis Crystals purchases on your PlayStation or Xbox consoles.

Genshin Impact Top Up applicable for All Platforms (Android, iOS, PC, PS4, PS5, & Xbox). Note: Make sure it's the same HoYoverse account.